Shop Policies

Shipping

Orders are shipped within 1-3 business days via First Class Mail, which generally takes 3-5 business days to arrive (US) and 2-4 weeks (Canada). A tracking number will be provided as soon as a shipping label is printed.

To request expedited shipping, please reach out prior to making a purchase.  For orders to Canada, customs fees & duties are the customer’s responsibility.

Delayed/Lost Shipments: For delayed orders, please contact me if tracking has not updated in 10+ business days (US) or 20+ business days (Canada). Before these consecutive days have passed, USPS will not allow me to file a missing mail claim.  Refunds will not be issued for stolen packages.  If you prefer I add a delivery signature to your shipping quote, please reach out prior to making a purchase.     

At this time, I only ship to the US & Canada through my website.  However, worldwide shipping is available through my Etsy shop.  

Returns / Exchanges

I want you to enjoy your purchase as much as I enjoyed making it for you!  If you are unhappy with your order or want to swap it for something else, please reach out within 7 days of delivery so we can work out an exchange / store credit.   Please note, return shipping costs are the customer’s responsibility and will not be refunded.

 Custom items and sale items are final sale and not eligible for a return or exchange. 

Orders that have not shipped yet can be canceled or edited.   If you notice an error in your shipping address, please reach out as soon as possible so I can make the necessary changes.  

Wholesale

For wholesale inquiries, please contact me: Casey@Laterzees.com.  Or register for a wholesale account to see available inventory and to place an order through the website.

I do not accept returns on unsold merchandise for wholesale orders. 

Privacy Policy

My customers’ privacy is my top priority. I have implemented various security measures throughout my website to protect any information you provide me with.  Personal data collected through this website is done so for the sole purpose of fulfilling an order.  The information collected includes your name, address and contact information.  All credit card payments are captured securely and directly through Stripe or PayPal’s payment processors. 

In order to provide enhanced website functionality and ease of use, Laterzees.com may collect cookies.  This data will not be sold or shared.  You may reject or delete these cookies from your browser at any time.